PRIVACY
Our Privacy Promise
At The Fleur Kitchen, we care about more than just beautiful products—we care about the people who enjoy them. That means treating your personal information with the same thoughtful attention we give to everything we do.
This privacy policy sets out how we collect, use, and protect your personal details when you receive post from us, when we connect with you online, and when you visit our website: www.thefleurkitchen.co.uk.
We’ve written this policy to be clear and open, outlining:
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What information we collect and why
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The legal grounds for using your data
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How long we hold your information
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Who we may share it with (and why)
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How you can manage your preferences
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Your legal rights
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Who to contact if you’d like to know more
This policy takes effect from 28th February 2024 and applies whenever you engage with The Fleur Kitchen—whether you’re browsing, enquiring, or placing an order.
When We Collect Your Information
We begin collecting information from the moment you interact with us—whether that’s visiting our website on your phone or computer, or speaking with our customer service team. If you purchase something, you become one of our valued customers. The details we collect depend on how you engage with us and are outlined below.
When This Policy Applies
This policy applies to any personal information gathered when you:
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Browse our website: www.thefleurkitchen.co.uk
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Submit forms or enquiries online
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Make a purchase
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Receive post or communications from us
Please note: if you follow links from our website to other organisations, this policy no longer applies.
What Information We Collect
There are two types of information we collect:
1. Information you give us, such as:
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Your name
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Email address
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Phone number
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Postal address
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Payment information (processed securely through a third-party; we never store your card details)
2. Information your device shares automatically, including:
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Your IP address (which may indicate your general location)
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The type of device and operating system you’re using
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Which browser you use and its version
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The domain you visited us from (if applicable)
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Clickstream data (how you navigate our site and how long you stay)
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Items added to your basket—even if you don’t complete a purchase
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Cookies (tiny files that enhance your browsing experience)
You can find more about cookies in the section below.
Why We Collect Your Information
We collect your information so we can:
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Process transactions and send your orders
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Keep you informed about products and updates (only if you’d like us to)
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Improve your browsing experience on our website
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Offer customer support
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Meet legal and regulatory obligations
Our legal basis for collecting this data is either your consent, a contract (e.g. to process an order), or our legitimate interest in running our business responsibly.
Deliveries & Couriers
To get your goods to you safely, we’ll share your name and address with our delivery partners. In some cases, we may also provide your phone number so couriers can update you or resolve any delivery issues. Once delivery is complete, your data is securely removed from their systems.
Your Rights
You have several important rights under data protection law:
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To access the information we hold about you
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To correct inaccurate information
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To object to certain types of data processing
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To ask us not to use your data for marketing
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To request your data be deleted or moved
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To be informed about how your data is used
If you’d like to exercise any of these rights, please get in touch using the contact details below.
How to Contact Us
The Fleur Kitchen
Park View, 33 Main Road
Seaton, Cumbria
CA14 1HS
Customer Services: 07549 411499
Email: hello@thefleurkitchen.co.uk
Cookie Policy
Cookies are small, harmless text files stored on your device to help our website remember you, keep your basket updated, and make browsing smooth and secure.
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You can still browse our website without cookies, but certain features (like online ordering) may not work properly. We never store sensitive information like your card details in cookies.
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You can change or disable cookies through your browser settings. Each browser is a little different, so check the “Help” section of your browser to learn how.
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For more information on the specific cookies we use, please get in touch—we’re happy to help.